Refund and Returns Policy
Refund and Returns Policy
Overview
You can return an unopened product within [TODO: количество дней] days of delivery, if it is in its original packaging and you have proof of purchase.
Products that cannot be returned
- Opened food, supplements or tea, for hygiene and safety reasons.
- Products that were damaged after delivery because of incorrect storage by the customer.
Damaged or incorrect orders
If you received a damaged or incorrect item, contact us within [TODO: количество дней] days with photos of the item and the packaging. We will arrange a replacement or a refund.
Refunds
Approved refunds are issued to the original payment method within [TODO: срок] business days. Shipping costs are refunded only if the return was caused by our error.
How to return
Write to us via Telegram concierge @Biohack_assist. Return address: [TODO: адрес для возвратов].